parcel policy

  • 14 day period

    if within 14 days of receiving your parcel you're not satisfied with your order you may request a return/refund. never return damaged items without letting us know: email us a photos with a clear description of the problem.

  • returns

    within the grace period, you may send your complete order back in the same condition you received it in, in order to get a full refund. Unfortunately we can't reimburse your shipping costs.

  • refunds

    we offer refunds through store credit and per the original payment method through which you paid for your order. since each crystal is unique and supply is limited we can't swap your item, however you can always place a new order

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readings policy

  • general

    For online readings we do not accept refunds, though, if you e-mail us, we can reschedule or reimburse you through store credit. If unprocessed, within 14 days of the initial purchase, you're eligible for reimbursement. Please take a grounding breath before placing a session.

  • reschedule

    You have until 24 hours before your scheduled reading or before your reading was sent to you per e-mail to request a rescheduling. If either of those conditions have been met, we can look into partial reimbursement.

  • reimburse

    Within 14 days of the initial purchase you're eligible for reimbursement: if your reading has taken place and you're not satisfied with your reading, we offer partial refunds through store credit with your reading to keep things fair for everyone involved.

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ethics

At Nalite we want to promote mindful consumerism. We see crystals as a cup of coffee that keeps your energy field clear, not as a must have item. Nalite teaches people how to be more in touch with themselves because we want people to realise that everything that comes from within has a reason, including the urge to participate in retail therapy. So while we're all for getting that which your heart truly desires, please take a deep breath before purchasing mindlessly.